Privacy Policy for Tingey’s Hemsworth

Last Updated: 17 September 2025

Tingey’s Hemsworth (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This privacy policy explains how we collect, use, and share your personal data when you use our private hire taxi services.

1. Who We Are

Tingey’s Hemsworth is a private hire taxi service providing transportation solutions in and around the Hemsworth area. For the purpose of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, we are the data controller.
If you have any questions about this privacy policy or our privacy practices, please contact us at:

• Address: Chequers, Yard, South Elmsall, Pontefract WF9 2HX
• Phone Number: 01977 611 111   01977 611 011
• Email: info@tingeys.uk

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
● Identity Data: includes your first name and last name.
● Contact Data: includes your telephone number and, if provided, your email address.
● Journey Data: includes your pick-up address, destination address, time of booking, and journey time.
● Financial Data: We do not store your payment card details. Payments are processed securely by our payment processing partners.
● Technical Data (if using our website or app): includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our services.

3. How We Collect Your Data

We use different methods to collect data from and about you, including through:
● Direct interactions: You may give us your Identity, Contact, and Journey Data by filling in forms on our website or app, or by corresponding with us by phone, email, or otherwise. This includes personal data you provide when you:

• Book a taxi;
• Create an account on our website or app;
• Subscribe to our service or publications;
• Request marketing to be sent to you;
• Give us some feedback.
  
  

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

● To perform the contract we are about to enter into or have entered into with you. This includes arranging and fulfilling your taxi booking

.● Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This includes for the purposes of improving our services and for our business records.

● Where we need to comply with a legal or regulatory obligation.

Specifically, we use your data to:

● Process and manage your booking.
● Dispatch a driver and vehicle to your specified location.
● Communicate with you about your booking.
● Process payments for our services.
● Respond to your enquiries and provide customer support.
● Keep records of our journeys for administrative and legal purposes.

5. Lawful Basis for Processing

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting,
or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Journey Data) for six years after they cease being customers for tax purposes.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

● Request access to your personal data.
● Request correction of your personal data.
● Request erasure of your personal data.
● Object to processing of your personal data.
● Request restriction of processing your personal data.
● Request transfer of your personal data.
● Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

9. Sharing Your Data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:
● Our drivers: to enable them to provide the taxi service you have requested.
● Service providers: who provide IT and system administration services.
● Professional advisers: including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
● HM Revenue & Customs, regulators, and other authorities: who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

10. Changes to This Privacy Policy

We keep our privacy policy under regular review. This version was last updated on the date stated above. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

11. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.